Work
Client anonymised at the client's discretion. Reference available on request under NDA.
Advisor onboarding and in-force servicing ran on documents, email and individual judgement, with consent, disclosure and suitability evidence scattered across the process.
Produce a blueprint for advisor onboarding and case management: the workflow, the rules, the audit trail, the integration model and the boundary of what AI may do.
The discovery started from the client's existing process documents and identified nine control gaps in them, including a card-image capture practice recommended for removal on PCI grounds.
Rule sets are versioned, owned by compliance and carry effective dates, so that a case is judged by the rules that applied on the day.
An explicit boundary table separates what AI may do from what requires an authorised human. AI extracts, drafts and checks; a person decides.
Client anonymised at the client's discretion. Reference available on request under NDA.
Information Systems Consulting
A rail-by-rail recommendation across the acquirers, wallets and app-store options that serve your territory and your entity, with the settlement and integration implications stated.